Last updated: August 1, 2024
Effective: December 08, 2021
NOTE: THIS WEBSITE AND THE SERVICES PROVIDED HEREIN DO NOT OFFER "REAL MONEY GAMBLING" OR AN OPPORTUNITY TO WIN REAL MONEY OR PRIZES BASED ON THE OUTCOME OF PLAY.
The games and other activities offered on the Website and Apps are referred to in this Privacy Policy as the "Services".
Please read this Policy carefully before accessing the Website, the Apps or using our Services as it provides important information about how we collect, store, use and disclose your personal and other information when providing our Services to you or when you access the Website or Apps. You should also review the TERMS OF USE for important information about your use of the Website or Apps and our Services. DoubleDown Website and Apps are managed and operated by DoubleDown Interactive, LLC ("DoubleDown" or "our" or "we" or "us"). Visitors to the DoubleDown Website or Apps and users of the Services are referred to as "you."
Personal Information
Personal information, which is sometimes referred to as personally identifiable information, means information that is specific to you and can be used to contact or identify you. Unless you are using the Services on a guest basis, you must have a valid, active Facebook account to use and access the Services. Accordingly, we receive from Facebook certain categories of personal information about you that you authorize Facebook to disclose, such as your username, date of birth, friend list, email address and profile picture, or you may voluntarily disclose information such as your gender or your play preferences to us through your use of the Services. Any information directly collected through your Facebook account and shared with us will be imported, used and stored in a manner consistent with the Facebook Platform Policy applicable to developers in effect at the time of collection (see HTTPS://DEVELOPERS.FACEBOOK.COM/POLICY/) and in compliance with any specific privacy settings set by you of which we are aware.
We may also collect certain categories of personal information from vendors that help us to operate the Website and Apps and provide services such as processing credit card payments and sending emails on our behalf. For example, we may receive confirmation that you have made a payment by credit card and other information related to any of your gaming transactions associated with your use of the Services. To help keep our databases current and to provide you the most relevant content and experiences, we may combine personal information from you with information from public sources and our trusted partners, in accordance with applicable law and this Privacy Policy.
Passive Information
Passive information refers to information that is automatically collected from your device(s) when you access the Website or Apps and use the Services. DoubleDown may collect passive information such as your device ID, IP address, referral data, browser type, browser language, platform type, type of mobile or other computing device, and geographical data, such as zip code and geographic location. Your browser or device typically sends passive information to our servers without your intervention whenever you visit our Website or Apps and use the Services. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you are using. When you visit our Website or Apps, your browser may also tell us information such as the page or link that led you to our Website or Apps and, if applicable, the search terms you typed into a search engine that led you to our Website or Apps.
Cookies
While you are using the Services, we may seek to place a "cookie" (a small data file) or other tracking technology on your mobile device, computer or other participating device. If you access our Website, Apps or Services via a Partner Site, the Partner Site may also place cookies on your device as permitted by the terms of the agreement and your privacy settings with the Partner Site. Cookies placed by us are not used to obtain any personal data, and the information that is tracked is used only for internal purposes, such as to improve the Services. If you prefer not to accept cookies, you can set your web browser on your computer or device to reject them or to alert you before one is placed. Be advised, however, that some of our features and services may not function properly if you disable cookies.
DoubleDown Online Advertising
DoubleDown utilizes online advertising, including displaying DoubleDown advertisements to you across the Internet on websites and in applications. We collect information about which of our advertisements are displayed, which advertisements are clicked on, and on which web page the advertisement was displayed.
Third Party Advertising
DoubleDown permits third parties to place advertisements on our properties, including our Website, Apps and the Services. When advertisers or advertising networks place advertisements on DoubleDown properties, they may collect or we may share the following types of information from within our properties:
Offer Walls
DoubleDown games or their purchase pages may display an "Offer Wall" that is hosted by a third-party provider. The offer wall allows third party advertisers to provide virtual currency or other rewards to players in exchange for interacting with an advertisement or for completing a marketing offer that may include signing up for an account with one of those advertisers. These offers are not made by DoubleDown. These offers may be shown to you based on certain technical information, like your geographic area or de-identified demographic information. After clicking on one of these offers, you will no longer be on a site hosted by DoubleDown or the social network through which you are playing DoubleDown's games. To properly credit player accounts and to prevent fraud, a unique identifier, in some cases your social network ID or DoubleDown player ID, will be shared with the Offer Wall provider.
Use of Personal Information
DoubleDown will use personal information in the following ways:
Email and Text Messaging Marketing
In addition, DoubleDown may use personal information to communicate with you through email or text messages regarding new products, new features, product updates, enhancements, special offers, or promotions for the application services. These communications may also include offers from DoubleDown marketing partners, although such partners will not be provided with your personal information. Emails and text messages we send you may include a web beacon that tells us whether and at what time you have received or opened the email or clicked a link within the email. If you do not want us to use your personal information in this way, or to provide your personal information to third parties for their marketing purposes, please uncheck the appropriate box when you register or you can opt out by contacting us at SUPPORT@DOUBLEDOWNCASINO.COM. You can also opt out by clicking on the “unsubscribe” button on the emails or texts from us or turning off the DoubleDown application notifications in the Services on your smartphone for texts. You can also unsubscribe to marketing messages at any time by clicking “unsubscribe” on the emails or texts that you receive from us or third parties.
If you provide us a review regarding your experience accessing the Website or Apps and using the Services, we may ask to use your review in our marketing and promotional materials. We may also ask to include your first name and last name initial along with your review, which makes it more effective. Before doing so, we will first ask for your consent, and you can opt out at any time by emailing us at mailto: support@doubledowncasino.com.
Use of Passive Information
DoubleDown collects passive information for purposes of tracking and analyzing user preferences and trends in order to improve the quality and design of the Services and to create new features, promotions, and functionalities; for editorial and feedback purposes; for marketing and promotional purposes; for content improvement; and to customize the Services. This information may also be shared with advertisers and our business partners on an aggregated anonymous basis.
Use of Information Collected by Third Party Advertisers
The information collected may be used to:
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the cookies enables it to serve ads to your users based on their visit to our Websites and other websites on the Internet. Users may control their ad settings with Google at: https://adssettings.google.com/authenticated?hl=en.
Be advised that these opt-out tools are provided by third parties, not DoubleDown, and may not be available with respect to all online advertising that is presented to you. DoubleDown does not control or operate these tools or the choices that advertisers and others provide through these tools.
In addition, if you do not want to receive tailored in-application advertisements from third parties that relate to your interests in apps on your mobile device, you may opt-out by adjusting the ad tracking settings on your device. You can also reset the "Advertising Identifier" (like an IDFA) from your mobile device’s settings page, which will prevent continued use of existing behavioral data tied to the previous "Advertising Identifier."
DoubleDown works with third-party vendors that help us provide the Services and operate the Website and Apps. These companies provide services such as processing credit card payments and sending emails on our behalf. In some cases, these companies have access to those portions of your personal information that are necessary in order to provide a product or service you have requested or in conjunction with your use of the Services. Unless we inform you otherwise, these companies are not permitted to use your personal information for any other purpose.
DoubleDown will not disclose your personal information to third parties except in the following circumstances: (1) We may disclose personal information in response to legal process; for example, in response to a court order or a subpoena; (2) We may disclose personal information in response to a law enforcement agency's request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law; (3) We may disclose personal information if we are acquired by or merged with another company or in the unlikely event that DoubleDown is dissolved; (4) If we need to disclose your personal information to provide the product or service you have requested; (5) We may disclose personal information to third parties for analytics purposes. Such personal information may not be used by the third party for any purpose other than this analysis; or (6) We may disclose personal information to our corporate affiliates.
Please note that because a third-party vendor manages your purchases of virtual currency for use the Services, we do not have access to your credit card or billing information. Be advised that this Privacy Policy does not apply to this and other third-party vendors.
We use Google Analytics to help us manage and improve the Websites and Services. For more information on how Google Analytics collects and processes data, see www.google.com/policies/privacy/partners/. Google provides a Browser Add-On that allows you to opt-out of Google Analytics by downloading and installing the add-on for your web browser, available at: https://tools.google.com/dlpage/gaoptout.
Access to and Ability to Correct Personal Information
If you have questions or requests about this Privacy Policy, you may contact us by e-mail at SUPPORT@DOUBLEDOWNCASINO.COM. Upon request via our online HELP CENTER, or e-mail, we will provide you a summary of your personal information, if any, retained by us. We will respond to requests to correct, amend, delete, update or delete personal information that is inaccurate within a reasonable timeframe. You can help us maintain the accuracy of your personal information by notifying us of any changes to your information. We will only send personal records to the e-mail address on file for the username associated with it.
Users may also modify, correct, change, or update their personal record through their Facebook account or request that their personal information be removed from our database.
Access Through Third-Party Sites
The privacy controls for your personal information that is transmitted to us from Facebook are managed through your Facebook account. You should carefully consider and establish your own privacy preferences for the Services through your Facebook account. We are not responsible for personal information, your profile, your location information or other information that you choose to disclose on the Services through synchronization with your Facebook account. Any personal data or other information obtained from your Facebook account will be shared publicly in the Services in accordance with the privacy settings you have applied to such data through your Facebook account.
If you access the Services through a third-party website ("Partner Site"), you should review the Privacy Notice and Terms of Use for the Partner Site. We do not have responsibility for any information you provide on the Partner Site except the information received from our Partner Sites in a manner consistent with this Privacy Policy and as permitted by the terms of your agreement and privacy setting with the Partner Site.
Opt Out
If you wish to change how the personal information that you provide to Facebook is used by us, including opting out of using your personal information to send promotional messages to you, you may change your settings on your Facebook account or contact us at SUPPORT@DOUBLEDOWNCASINO.COM.
In the event you want to opt-out of DoubleDown marketing emails or texts, you may do so at any time by clicking on the unsubscribe links located within each DoubleDown email or turning off the DoubleDown application notifications on your smartphone for texts. You can also contact us via email at (pertaining to the relevant app):
Please note that opting out may affect your ability to receive information from DoubleDown or to have access to all of the Services.
You may also request that your DoubleDown account be disabled by emailing SUPPORT@DOUBLEDOWNCASINO.COM.
You may "opt out" of the use of your personal information for third party analytics purposes by emailing (using the same email address as when you registered) your request to SUPPORT@DOUBLEDOWNCASINO.COM
Except as described herein, we will not trade, lease, exchange or sell your personal information with or to any other third party.
International Transfer of Information
We are located in the United States. Information that we collect will be stored and processed in the United States in accordance with this Privacy Policy. We may transfer and access personal information from around the world, including but not limited to the United States. This Privacy Policy shall apply even if we transfer personal information to other countries. By accessing the Website, the Apps or our Services, you consent to this transfer, processing, and storage of your personal information in the United States or other jurisdictions, including to jurisdictions in which the privacy laws may not be as comprehensive as those in the country where you reside. Note that your personal information may be available to the United States government or its agencies under legal process in the United States.
Users in the European Economic Area, United Kingdom or Switzerland
If you are an individual in the European Economic Area (EEA), United Kingdom or Switzerland, we collect and process Personal Information about you only where we have legal basis for doing so under applicable data protection laws in these countries (the General Data Protection Regulation in the EEA; the UK GDPR in the United Kingdom and the Federal Act on Data Protection in Switzerland). The Our legal basis depends on the manner in which you access and use the Website, Apps and Services. This means we collect and use your personal information only where:
We are the controller of information that you provide in order for us to provide the Website, Apps and Services for your use. You are the controller of any information that is entered during and as part of your use of the Website, Apps and Services, and we are the processor of that information on your behalf. We will process the information according to your instructions, which you give us in the process of accessing and using the Website, Apps and Services.
If you reside in the EEA, United Kingdom or Switzerland, and we do not seek your explicit consent to process your personal information, we are relying on the legitimate commercial interest of our company in providing the Website, Apps and Services to you and other users and the need to process your personal information, as previously described, in order to accomplish that legitimate interest.
You have the right to exercise certain specific choices with respect to your personal information:
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are not satisfied with our response, or believe we are processing your personal information in violation of the law If you have concerns, you can submit a complaint with your relevant supervisory authority:
To withdraw consent or exercise these rights, please: Contact us via email at (corresponding to the relevant app):
If available, you also may be able to adjust your preferences through the Account preferences. We will strive to respond within one month or will advise you if additional time (up to another two months) is needed.
We endeavor to apply suitable safeguards to protect the privacy and security of your Personal information and to use it only consistent with your relationship with us and the practices described in this Privacy Policy. We also take steps to minimize the risk to your rights and freedoms by not collecting or storing sensitive or special categories of personal information about you.
UK and EEA Privacy Representative
In accordance with Article 27 of the GDPR, VeraSafe, LLC (“VeraSafe”) has been appointed as DoubleDown’s representative in the United Kingdom and in the EEA for data protection matters. If you are located within the United Kingdom or EEA, VeraSafe can be contacted related to the processing of personal data by DoubleDown on the App. To make such an inquiry, please contact VeraSafe using the contact form available at: https://verasafe.com/public-resources/contact-data-protection-representative. For users outside the EEA and UK, email us at support@doubledowncasino.com for privacy questions.
To contact VeraSafe via telephone or mail, please use the information below, respective of your location:
For users in the United Kingdom:
VeraSafe United Kingdom Ltd.
37 Albert Embankment
London, SE1 7TL
United Kingdom
Telephone: +44 (20) 4532 2003
www.VeraSafe.com
For users in the European Economic Area:
VeraSafe Ireland
Unit 3D North Point House
North Point Business Park New Mallow Road
Cork T23AT2P
Ireland
Telephone: +420 228 881 031
www.VeraSafe.com
You may also contact DoubleDown on privacy matters via email at support@doubledowncasino.com.
Users in Canada
If you are a Canadian resident, you may withdraw consent, request information about our collection, use and disclosure of your personal information, and request information on our policies and practices relating to disclosure of information to our service providers.
California Do Not Track Disclosures
The California Online Privacy Protection Act (“CalOPPA”) requires that online privacy notices disclose how a site responds to "Do Not Track" signals ("DNT"). We currently do not honor DNT signals.
California “Shine The Light”
If you are a California resident, California Civil Code Section 1798.83 (“Shine-The-Light” law) permits you to request information regarding the disclosure of your personal information by us, or our subsidiaries or affiliates, to a third party for the third party’s direct marketing purposes. To make such a request, please contact us as provided below. Except as may be provided in this Privacy Policy, we do not trade, sell, lease or otherwise provide any personal information regarding our users to any third parties for their direct marketing purposes.
California Consumer Privacy Act (“CCPA”)
The California Consumer Privacy Act (as amended by the California Privacy Rights Act) (together, the CCPA) gives California consumers enhanced rights with respect to their personal information that is collected by businesses. The CCPA provides California consumers with three rights regarding their personal information. At or before the time of collection, you have a right to receive notice of our practices, including the categories of Personal Information and any sensitive Personal Information to be collected, the purposes for which such information is collected or used, whether such information is "sold or shared" as defined under the CCPA and how long such information is retained. You can find those details in this Privacy Policy.
First, California consumers can opt out of the sale or sharing of their personal information with third parties under certain conditions. See below for more information.
Second, California consumers can request to know:
Third, California consumers can request that a business delete personal information about the consumer that a business has collected from the consumer and, fourth, request that their personal information be corrected.
The CCPA also prohibits covered businesses from providing discriminatory treatment to California consumers if they exercise their rights under the CCPA.
In the preceding twelve (12) months we have: (1) collected the following categories of personal information; and (2) disclosed such categories of Personal Information for a business purpose. (For the categories of third parties with whom we may disclose or sell or share Personal information, please see the section above, “Information Sharing and Disclosure”.)
| Category | Examples | Collected? | Disclosed for Business Purpose | Sold or Shared |
|---|---|---|---|---|
| A. Identifiers | Name, postal address, e-mail address, IP address. | Yes | Yes | Yes |
| B. Personal information categories listed in the California Customer Records statute | Name, telephone number, credit card and debit card information or other financial information | Yes | Yes | No |
| C. Protected classification characteristics under California or federal law | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, gender, sexual orientation, veteran or military status, genetic information (including familial genetic information). | Yes (only for job applicants) | No | No |
| D. Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Yes | No | No |
| E. Biometric information | Genetic, physiological, biological or behavioral characteristics. | No | No | No |
| F. Internet or other similar network activity | Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. | Yes | Yes | Yes |
| G. Geolocation data | Physical location or movements. | Yes | Yes | No |
| H. Sensory data | Audio, electronic, visual, thermal, olfactory, or similar information. | No | No | No |
| I. Professional or employment-related information | Current or past job history or performance evaluations. | Yes (Only job applicants) | Yes | No |
| J. Non-public education information collected by certain federally funded institutions | Education records directly related to a student maintained by an educational institution or party acting on its behalf. | No | No | No |
| K. Inferences drawn from other personal information | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | No | No | No |
| L. Sensitive Information | Government identifiers (social security, driver's license, state identification card, or passport number) Complete account access credentials (user names, account numbers, or card numbers combined with required access/security code or password) Precise geolocation Racial or ethnic origin Religious or philosophical beliefs Union membership Genetic data Mail, email, or text messages contents not directed to us Unique identifying biometric information Health, sex life, or sexual orientation information |
Yes (only as to Social Security Numbers for job applicants and account access credentials; no as to other items) | No | No |
To make a “request to know” or “request to delete” your personal information, send us an e-mail at the addresses below corresponding to the app of which you are inquiring. Please put either “Request to Know” or “Request to Delete” in the subject heading of your email. For more information on how to submit data privacy requests, please see this link.
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California consumers can use an authorized agent to submit a request on their behalf. We may request proof that the consumer gave the agent signed permission to submit the request.
We will confirm receipt of your request within 10 business days. We must provide the requested information or delete your personal information within 45 days of receipt of your request, but we can use up to an additional 45 days if we let you know that additional time is needed.
Also, before responding, we must verify that the person making the request is the person about whom we have collected their personal information. We may ask you to provide certain, limited personal information, such as your name and email address to verify and match your identity with our records and systems. If you have an account with us, we may ask that you verify your identity through our account authentication process. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose.
Also please be advised that we need to search our records and systems only for the preceding 12 months. There may be cases where we do not have any personal information about you or we are not able to verify your identity for matching purposes. Deleting your personal information may result in the closing of your account and inability to access certain areas of Website, Apps or Services. However, you can always re-register at any time.
Do Not Sell or Share Personal Information
If you’re a California resident, you have a right to opt-out from the “sale” or “sharing” of your personal information with third parties who are not our service providers (as those terms are defined CCPA). Our use of personal Information to serve you interest-based advertising may constitute “sharing” of personal information for cross-contextual behavioral advertising under the CCPA. California residents can opt out of this sharing of their personal information for this purpose. To exercise this right, click on please see this link.
You can also submit a request to opt-out by emailing us at (pertaining to the relevant app):
Include the subject line “California Resident - Do Not Sell or Share My Personal Information”.
You do not need to create an account with us to exercise your opt-out rights. We will only use and retain Personal Information provided in an opt-out request to review and comply with the request.
Job Applicants
We collect the following categories of personal information regarding job applicants:
We use and disclose the personal information to process, evaluate and communicate with job applicants about their application and qualifications for the position applied for, to check your references and to communicate with you about other jobs for which you may be qualified.
Several other states have enacted consumer privacy laws similar to the CCPA. Like the CCPA, these other state consumer privacy laws may provide certain privacy rights to their residents. To the extent applicable, we will honor privacy rights requests under these other US state consumer privacy laws. Please email us at (pertaining to the relevant app):
Please also provide proof of your state residency.
The Sites may contain links to several other websites, content or services that are owned or controlled by third parties and not DoubleDown. Any such links are not an endorsement, authorization or representation that we are affiliated with that third party. DoubleDown is not responsible for the privacy practices of websites other than its own. You understand that when you click on these links, any information which you provide to the third party is subject to that third party’s privacy policy and not to ours. We can take no responsibility for the content, safety, privacy or security of any third-party application, service or website. We encourage you to review and understand the privacy practices of any third-party websites before providing any information to or through them.
Security
We will only collect and use personal information in accordance with this Privacy Policy and to the extent deemed reasonably necessary to serve our legitimate business purposes. We will maintain appropriate administrative, technical, and physical security safeguards to ensure the security, integrity, accuracy and privacy of the information you have provided. Please be aware, however, that no information system is totally secure, and therefore we cannot guarantee against all potential security breaches. While we will use reasonable security and monitoring controls in accordance with general industry standards to secure information you provide to us consistent with our legal requirements, we cannot guarantee that such information will not be unlawfully or illegitimately obtained by unauthorized parties.
Third Party Web Sites
The Services may contain links to other websites, including those of advertisers. DoubleDown is not responsible for the security measures, privacy practices, or content of third-party web sites. Once you leave our Website or Apps using any of these links, although no warning will be displayed, the privacy practices mentioned in this Privacy Policy do not apply. You are advised to examine the privacy policies of these third- party sites before providing any personal information.
Age Restrictions
Our Services do not knowingly solicit information from, or market to, any person under the age of twenty-one (21). In particular, consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of thirteen (13). If you become aware that a member of your family or any person under your responsibility has provided us with information without your consent, please contact us using the contact information as indicated in this Privacy Policy in order to delete that information as quickly as possible.
Changes to the Privacy Notice
We may revise this Privacy Policy at any time as we may deem appropriate and consistent with the principles described herein, our evolving business needs, or changes in applicable laws or regulations. If we make any changes to this Privacy Policy, we will update the "Last updated" date below. You are advised to consult this Privacy Policy regularly for any changes, and your continued use of this Website, the Apps and our Services after such changes have been made constitutes informed consent of those changes.
If you have any concern about this Privacy Policy or our privacy practices, please contact us at:
Double Down Interactive
605 Fifth Avenue South, Suite 300
Seattle, WA 98104 USA
Or email us at (pertaining to the relevant app):
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